arinplay Privacy Policy

1.1 arinplay is committed to protecting the privacy and security of all personal information entrusted to us by our players, visitors, and prospective users. We recognize that privacy is a fundamental right, and we take our obligations under Philippine law seriously.

1.2 This Privacy Policy applies to all personal data collected through the arinplay website (arinplay.one), mobile interfaces, customer support channels, and any other touchpoints through which you interact with arinplay. It does not apply to third-party websites or services that may be linked from our platform.

1.3 arinplay acts as the Personal Information Controller (PIC) for the personal data described in this Policy. Our Data Protection Officer (DPO) can be reached at the contact details provided in Section 14.

2.1 Registration Data. When you create an arinplay account, we collect your full legal name, date of birth, gender, nationality, residential address, email address, and mobile number. This information is required to verify your identity and comply with PAGCOR and anti-money laundering (AML) regulations.

2.2 Identity Verification (KYC) Data. To comply with Know Your Customer requirements, arinplay may collect copies of government-issued identification documents (such as a Philippine passport, SSS ID, UMID, PhilSys National ID, or driver's license), proof of address documents, and proof of payment method ownership.

2.3 Financial Data. We collect information about your deposits, withdrawals, transaction history, and payment method details (such as GCash account numbers, PayMaya details, or bank account information). We do not store full card numbers or banking credentials — these are handled by our licensed payment processors.

2.4 Gaming Activity Data. We collect records of your gaming sessions, bets placed, games played, win/loss history, bonus usage, and responsible gaming tool activations (such as deposit limits and self-exclusion requests).

2.5 Technical Data. We automatically collect IP address, device type, browser type and version, operating system, referring URLs, pages visited, session duration, and clickstream data when you access the arinplay platform.

2.6 Communications Data. We retain records of your communications with arinplay customer support, including live chat transcripts, email correspondence, and support ticket history.

2.7 Marketing Preferences. We record your preferences regarding promotional communications, including whether you have opted in or out of receiving marketing emails, SMS notifications, or push notifications from arinplay.

3.1 Directly from You. Most personal data is collected directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.

3.2 Automatically. Technical data is collected automatically through cookies, web beacons, and similar tracking technologies when you visit the arinplay website. See Section 7 for more details on our cookie practices.

3.3 From Third Parties. We may receive data from identity verification service providers, fraud prevention agencies, payment processors, and regulatory authorities as part of our compliance obligations.

4.1 arinplay uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your arinplay player account;
• Identity Verification: To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine law;
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
• Regulatory Compliance: To comply with anti-money laundering (AML), counter-terrorism financing (CTF), and other applicable legal obligations;
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the platform;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Responsible Gaming: To monitor gaming behavior and enforce responsible gaming tools such as deposit limits and self-exclusion;
• Marketing: To send you promotional offers, bonuses, and news about arinplay, where you have consented to receive such communications;
• Platform Improvement: To analyze usage patterns and improve the arinplay platform, games, and user experience;
• Legal Proceedings: To establish, exercise, or defend legal claims where necessary.

5.1 arinplay processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our contract with you (i.e., providing the arinplay gaming platform and related services);
• Legal Obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing requirements and AML obligations;
• Legitimate Interests: Processing for fraud prevention, platform security, and business analytics, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6.1 arinplay does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other licensed payment service providers, solely for the purpose of processing your transactions;
• Identity Verification Providers: Licensed KYC and AML compliance service providers who assist us in verifying player identities;
• Game Providers: Third-party game studios and live casino operators whose games are available on the arinplay platform, to the extent necessary for game operation;
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other government bodies, where required by law;
• IT Service Providers: Cloud hosting, cybersecurity, and technical support providers who process data on our behalf under strict data processing agreements;
• Legal Advisors: Law firms and legal consultants where necessary to protect arinplay's legal rights or comply with court orders.

6.2 All third-party service providers who process personal data on behalf of arinplay are required to implement appropriate technical and organizational security measures and to process data only in accordance with our instructions.

7.1 arinplay uses cookies and similar tracking technologies to enhance your experience on our platform, analyze site traffic, and support our security and fraud prevention systems.

7.2 Essential Cookies: These are strictly necessary for the arinplay platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled.

7.3 Analytics Cookies: These help us understand how players use the arinplay platform, which pages are most visited, and where technical issues occur. Analytics data is aggregated and anonymized where possible.

7.4 Marketing Cookies: With your consent, we may use cookies to deliver personalized promotional content and track the effectiveness of our marketing campaigns.

7.5 You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the arinplay platform.

8.1 arinplay retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations.

8.2 In accordance with PAGCOR requirements and Philippine AML regulations, transaction records and KYC documentation are retained for a minimum of five (5) years following the closure of your account or the completion of the relevant transaction.

8.3 Communications data (support tickets, chat transcripts) is retained for a minimum of two (2) years. Marketing preference records are retained until you withdraw consent or request deletion.

8.4 Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

9.1 arinplay implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the arinplay platform;
• AES-256 encryption for sensitive data stored in our databases;
• Multi-factor authentication (MFA) for player accounts and internal systems;
• Regular security audits, penetration testing, and vulnerability assessments;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• 24/7 security monitoring and intrusion detection systems.

9.2 While arinplay takes all reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, arinplay will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act.

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by arinplay:

• Right to be Informed: The right to know what personal data arinplay collects and how it is used;
• Right of Access: The right to request a copy of the personal data arinplay holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured , machine-readable format;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

10.2 To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 14. arinplay will respond to all verified requests within fifteen (15) business days.

10.3 Please note that certain rights may be limited where arinplay is required to retain or process data to comply with legal obligations, prevent fraud, or protect the rights of other individuals.

11.1 The arinplay platform is strictly intended for persons aged 21 years and above. arinplay does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account and delete the data in question.

11.2 If you are a parent or guardian and believe that a minor has registered on the arinplay platform, please contact us immediately at the details in Section 14 so we can take prompt action.

12.1 arinplay primarily processes and stores personal data within the Philippines. Where data is transferred to service providers or partners located outside the Philippines (for example, cloud infrastructure providers or international game studios), arinplay ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with the requirements of the Philippine Data Privacy Act.

12.2 By using the arinplay platform, you acknowledge and consent to the transfer of your personal data to recipients in other countries where necessary for the provision of our services, subject to the safeguards described above.

13.1 arinplay reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via email or a prominent notice on the arinplay platform at least seven (7) days before taking effect.

13.2 The "Effective Date" at the top of this Policy indicates when it was last reviewed. Your continued use of the arinplay platform after the effective date of any update constitutes your acceptance of the revised Policy.

14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the arinplay Data Protection Officer:

14.2 You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you are not satisfied with our response to your privacy concern.